Permit Center Customer Satisfaction Survey

Please take a few minutes to tell us how we are meeting your needs and how we can better serve you. Your responses to the following questions about our Building Permit Center will help us improve our customer experience.

1.  

Identify the reason for your visit/call to our Permit Center (check all that apply).

* required
2.  

Please tell us if you are a(n):

* required

Customer Service

Please indicate the extent to which you agree or disagree with the following statements about the service you received when conducting business with the Permit Center.

3.  

I was punctually greeted/ acknowledged when I contacted the Permit Center.

4.  

When discussing my project or my questions, staff showed a caring interest in helping me and answering my questions.

5.  

When I contacted the Permit Center, my questions were answered within a reasonable amount of time.

6.  

I can contact the appropriate staff when needed and receive a response within a reasonable amount of time. 

Maximum 150 characters

0/150

Permit Process

Please indicate the extent to which you agree or disagree with the following statements with the overall permit process. 

8.  

Please check if not applicable.

9.  

Staff reviewing my permit application cared about helping me successfully obtain my permit. 

10.  

The turnaround time (timeliness) of the permit process was within my expectations.

11.  

Written communications letting me know about correcting deficiencies in my plans/application materials were clear and easy to understand.

12.  

Scheduling an inspection was easy.

13.  

Upon receiving an inspection correction notice, my inspector indicated verbally or in writing why I did not pass the inspection and (if applicable) how to resolve the problem.

Maximum 150 characters

0/150

Overall Service

Please rate the overall service you received below: 

15.  

Knowledge of staff: On a scale of 1 to 5, with 1 being poor and 5 being excellent, please rate this. 

16.  

Courteous & Respectful Staff: On a scale of 1 to 5, with 1 being poor and 5 being excellent, please rate this.

17.  

Ability of Staff to help with any issues: On a scale of 1 to 5, with 1 being poor and 5 being excellent, please rate this. 

18.  

Timeliness of Service: On a scale of 1 to 5, with 1 being poor and 5 being excellent, please rate this

Maximum 150 characters

0/150

20.  

Overall Performance: On a scale of 1 to 5, with 1 being poor and 5 being excellent, please rate this. 

Maximum 150 characters

0/150

Maximum 150 characters

0/150

Contact

Robert Grumbach I Development Services I City of Woodinville
d: (425) 877-2271 I e robertg@woodinville.gov